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Return, Refund & Goods Replacement Policy

At Go Direct Online Store, we do our best to ensure that every order is packed properly and handled with care to reduce the risk of any damage during shipping. We use quality packing materials and careful procedures to protect your items. However, we understand that accidents during transit can sometimes happen.

We care about our customers and want to make sure every customer is satisfied with their shopping experience. If you are not entirely satisfied with your purchase, we are here to help. Please read this FAQ to know your options for replacements, order cancellations, and refunds.

Frequently Asked Questions (FAQ)

These policies may change from time to time without prior notice.

For any questions, please email support@godirect.com.my or WhatsApp 017-6691733.

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Return, Refund & Goods Replacement Policy

Frequently Asked Questions (FAQ)

What should I do when receiving my package?

Do you accept returns for normal items?

How long do I have to request a replacement?

Who pays for return shipping?

What proof do I need to provide?

Do you offer refunds for damaged items?

Can I do an in-store replacement?

What about products labelled “Assorted Colours”?

How do I request a replacement?

If my request for replacement is approved, how do I return it?

Can I cancel my order?

How will my refund be made for cancellations?

What happens if payment fails or proof is not provided?

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